Shipping and Delivery Policy
Welcome to The Rich Rug! We are dedicated to providing a smooth and efficient delivery experience, ensuring your handmade treasures reach you in perfect condition. Below are the details of our shipping and delivery policy.
Shipping and Dispatch
Processing Time:
Orders placed on working weekdays (Monday to Friday) are dispatched the same day or within 24 hours of order confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Partners:
We collaborate with reliable global couriers like DHL, UPS, FedEx, and Aramex to ensure safe, fast, and efficient delivery.
Estimated Delivery Time
International Orders:
Delivery typically takes 5–10 business days, depending on your location and customs clearance processes.
Domestic Orders (India):
Delivery within India usually takes 2–5 business days.
Customs and Import Duties
For international orders, please note:
Import duties and taxes in your country are the responsibility of you, the end customer.
These charges vary by country and are not included in the product price. Please check with your local customs authority for details.
Packaging
We use internationally accepted export-standard packaging to protect your handmade items during transit.
In Case of Damage: If your package appears damaged upon arrival, please record a video while opening the parcel. This will help us resolve any issues efficiently. Report damages to us at feedback@therichrug.com within 48 hours of delivery.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this to track your shipment in real time.
Undelivered or Lost Packages
If your package is delayed or lost, please contact us immediately. We will coordinate with our delivery partners to resolve the issue promptly.
Returns and Refunds
For information on returns, exchanges, and refunds, please refer to our Return Policy.
For any questions or special requests, feel free to contact us at feedback@therichrug.com.
Thank you for choosing The Rich Rug! We eagerly look forward to delivering a piece of Indian craftsmanship to your doorstep.